1. Who We Are

Family Driving School provides professional driving lessons, instructor training, and driver education services throughout Birmingham and the surrounding areas.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details provided on our Contact page.

2. Information We Collect

Depending on the services you request, we may collect the following information:

• Full name
• Telephone number
• Email address
• Home address (where required for lesson collection)
• Postcode
• Driving licence information
• Lesson bookings and attendance records
• Driving lesson progress and instructor notes
• Practical and theory test information
• Payment information (excluding full debit or credit card details)
• Messages sent through our website, email, telephone, WhatsApp, or social media
• Website usage information collected through cookies and analytics technologies

3. How We Use Your Information We use your personal information to:

• Arrange and manage driving lessons
• Respond to enquiries and booking requests
• Contact you regarding appointments or changes
• Provide manual, automatic, motorway, refresher, and instructor training services
• Process payments
• Monitor lesson progress
• Arrange practical driving tests where agreed
• Improve our services and customer experience
• Meet legal and regulatory obligations

We only process your personal information where we have a lawful basis to do so.

4. Sharing Your Information

We value your privacy and will never sell your personal information.

Where necessary, we may share your information with:

• Driving instructors working with Family Driving School
• Secure payment processing providers
• Website hosting and IT service providers
• The Driver and Vehicle Standards Agency (DVSA), where appropriate
• Government or regulatory authorities when required by law

All third parties are expected to protect your information and use it only for authorised purposes.

5. Data Security

We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Although no online system can guarantee absolute security, we continually review our procedures to maintain the highest possible standards of data protection.

6. How Long We Keep Your Information

We retain your personal information only for as long as necessary to:

• Deliver our driving lesson services
• Maintain accurate business records
• Meet legal, regulatory, and tax obligations
• Resolve disputes or enforce agreements

When your information is no longer required, it will be securely deleted or anonymised.

7. Your Rights

Under the UK GDPR, you have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information where applicable
• Restrict or object to certain types of processing
• Request a copy of your personal data
• Withdraw consent where consent is the legal basis for processing

If you wish to exercise any of these rights, please contact us using the details on our Contact page.

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and enhance our services.

You can manage or disable cookies at any time through your web browser settings. Please note that disabling cookies may affect certain features of the website.

9. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Family Driving School is not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Driving lessons are available only to learners who meet the legal age requirements for driving in the United Kingdom.

Where a learner is under the age of 18, we may communicate with a parent or legal guardian where appropriate and necessary.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services, or our business practices.

The most recent version will always be published on this page with the latest revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how Family Driving School handles your personal information, please contact us using the information provided on our Contact page.

If you believe your personal information has not been handled correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.